Call Us Today:
0203 086 7844
FREE estimates
 
London First Construction Ltd - We are members of Master Builders Federation
We are proud to be members of Federation of Master Builders (membership number is 74131). London First Construction Ltd - We are registered with Gas Safe
 

London First Construction Limited takes privacy of information very seriously and respects the personal data of everyone we come into contact with in running our business. This notice explains how and why we use the personal information you provide to us and that we obtain through third party sources, including how we share it with third parties.

Reasons/purposes for processing information

We process personal information to enable us to provide services as a construction company. London First Construction Ltd must receive or collect some information to operate, provide, improve, understand, customize, support, and market our services, including when you access or use our services.

What data we collect and store?

The data we collect and store is likely to be, but not limited to, your name, email, phone number, address, bank details – the necessary contact details we would need to work with you whether you are a client, professional contact, supplier or employee.

We will not keep your personal information longer than is necessary, considering information needed for service warranty, accounting or applicable legal requirements.

If you provide us with personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws in relation to such disclosure and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Privacy Notice.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with goods or services). In this case, we may have to cancel a contract you have with us but we will notify you if this is the case at the time.

How is personal data collected?

We use different methods, to the extent permissible under applicable law, to collect data from and about you: you may give us your personal information by filling in forms or by corresponding with us by post, phone, email, via our website or on social media, or otherwise.

How we use your information?

To the extent permissible under applicable law, we use your information to:

  • provide any information and services that you have requested or services that you have ordered;
  • manage and administer your use of services you have asked us to provide;
  • manage our relationship with you (for example, customer services);
  • provide you with any information that we are required to send you to comply with our regulatory or legal obligations;
  • provide, maintain, protect and improve any products, services and information that you have requested from us;
  • contact you to see if you would like to take part in our customer research (for example, feedback on your use of our services).
  • to notify you about important changes or development to our site or services;
  • for record keeping purposes;
  • to keep you informed about our new product and services that we offer.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Who we share your Personal Information with?

We will not sell, trade or provide your personal information to anyone else unless we have your permission or are required by law to do so.

Except as otherwise stated in this policy, London First Construction Ltd will share your information with trusted third parties only to the extent necessary to provide the services requested by you. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.

Your Rights

Under the GDPR you have the following rights to request information from our company:

  • Right of access to the data (Subject Access Request) This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Right for the rectification of errors of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Right to erasure of personal data (please note, this is not an absolute right) This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

  • Right to restrict of processing or to object to processing. This enables you to ask us to suspend the processing of your personal data in the following situations: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • The right to portability of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • The right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our website and services.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes.  Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Cookies

We use cookies on our site to create the most accessible and effective website possible for our customers. Cookies allow you choose preferences and access products and services online.

Frequently asked questions

Do cookies mean I could get cold calls or junk mail?
The cookies we use do not contain any information which would allow us to identify you. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in.

Do cookies compromise my security when using your website?
The cookies we use are completely safe and secure. In fact, they are used purely to provide essential functionality which allow you to browse the website.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the Internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device. At ATG, we use cookies to let users navigate between pages efficiently and enable other essential functionality.

Our cookies

On login, London First Construction service uses the wordpress_[hash] cookie to store your authentication details. Its use is limited to the personal area.

After login, London First Construction service sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.

London First Construction service also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

The cookies length can be adjusted with the ‘auth_cookie_expiration’ hook (An example can be found at what’s the easiest way to stop wp from ever logging me out).

The actual cookies contain hashed data, so you don’t have to worry about someone gleaning your username and password by reading the cookie data. A hash is the result of a specific mathematical formula applied to some input data (in this case your user name and password, respectively). It’s quite hard to reverse a hash (bordering on practical infeasibility with today’s computers). This means it is very difficult to take a hash and “unhash” it to find the original input data.

Google Analytics Cookies

We use the default configuration of Google Analytics for measuring site statistics. For more details, visit this page on Google’s developer site: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

 

Contact us

Should you wish to receive details that we hold about you please contact us using the contact details below.

We will not normally charge you a fee to access your personal data, however, we may charge a reasonable fee if your request is repetitive or excessive.

If you have questions or comments about our Privacy Policy, please feel free to send us an email to info@lfc.uk.com. You can also contact us in writing at: Data Protection Officer, London First Construction Ltd, 39 Gloucester Road, E17 6AE.

Changes to our Privacy Policy

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

From time to time we review and, where necessary, update this Privacy Policy, any changes will be immediately posted, please check our Policy regularly to keep up to date.

This privacy notice was last updated May 2018.